Frequently Asked Questions

How can I track my parcel?

Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements. Then you can check it below hitting on the ‘Tracking’ link. You can esaily locate it in the footer below.

An item is missing, wrong, or damaged in my package. What should I do?

We’re sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you.

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it.

To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email, or any of the contact forms you can find in our Chatbox. You can find it below in the right corner.

Can I buy your items and send them to someone as a gift?

Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package.

How do you protect my personal details when I register and check out?

We offer the highest security possible at all times to make sure the online transactions keep your personal information safe.

Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details.

How to search for products?

Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.

How do I place an order?

On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button. As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.

You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.

Make sure your shipping details are filled in correctly, and click on the “Complete Order” button. Finally, select the payment method that’s most convenient to you, and check out.

Do you provide tracking information?

You will receive your tracking information within 2-5 working days. But sometimes tracking might not available due to outer factors. In this case, please contact us in the way you prefer in our Chatbox below or go to the Contact Us page.
You can change or cancel your order within 12 hours. Please contact us in the way you prefer in our Chatbox below or go to the Contact Us page.

When will you ship my order?

If you order an in-stock item, we’ll ship it in 1-3 working days, depending on the day of your order is placed: if it is a non-working day, the preparation and shipping process will take place the next working day. We do our best to get it shipped as fast as possible.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Will I be charged any extra shipping, customs or duties fees?

No shipping fee is charged, the store is committed to cover it. As for customs fees, USUALLY there is no fee applied. But it may vary depending on some factors, such as the specific customs laws in your country. However, we work hard to minimize the impact of new EU laws on customs fees for products, and as far as possible, suppress them. We haven’t had any issues at this point so far.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world.

In what currency am I going to pay?

As you can see at the top of the page, you can change the currency of your or any other country that you like or feel more comfortable with. At checkout, though, you will be charged in Euro €, according to Google Finance converter’s currency exchange rates of the day. Keep in mind that we do not manage or interfere this process, it is totally automatic.

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